What counts as a user? What happens with deactivated/deleted accounts?

Every employee that has an active account within Primalogik will be counted as a user. This includes people being evaluated and raters and the administrators. Accounts of former employees can be deactivated or deleted.

Deactivated accounts don't count towards the user license and the data that is already in the system is not affected. Prior results will still be accessible. Users with deactivated accounts can no longer access Primalogik with their email address and credentials. You can anytime reactivate an account if wanted. Please refer to this article for the same:How do I reactivate an account?

Deleted accounts also don't count towards the user license, however, the data that is already in the system is also deleted. As such prior results are also no longer accessible after deleting an account. Users with deleted accounts can no longer access Primalogik with their email address and credentials.

*Important to note: In the vast majority of cases, you will not want to permanently delete your user. Simply deactivating them will prevent them from logging in in the future but allows you to retain their data (i.e. previous reviews, goals, etc). Deactivating a user does free up a license to be used by someone else.

If you choose to permanently delete someone, the action is final and cannot be undone. The system will not allow you to permanently delete a user until all of their associated data is first removed from the system (i.e. you must delete their previous reviews, goals, journal notes, instant feedback -- everything) to permanently delete.